Bring Facebook Page enquiries into the portal your team uses for WhatsApp. Answer with chatbot auto-replies, continue conversations with an agent, and keep message history and reports together.
Customers message your Facebook Page first. Your team can respond without asking for a phone number — Messenger uses a Page-scoped customer ID.
View Messenger and WhatsApp conversations in the same portal, with channel labels, message history and agent takeover.
Use welcome messages and keyword rules to answer common enquiries, then let your team continue the conversation.
Share product details, links and documents from the inbox or your own system through the API.
Use recipient and merge-field data for batch follow-ups to eligible Messenger contacts, subject to the messaging window.
Integrate using a JSON API, Page-scoped IDs (PSIDs), inbound message webhooks and delivery callbacks.
Review inbound and outbound logs, daily and monthly summaries, and the top-up history for your Messenger balance.
Use Messenger for product questions, order support and booking enquiries from Facebook Page visitors. Use WhatsApp Business API for approved templates, notifications and OTP sent to customer phone numbers.
Messenger has a standard 24-hour reply window after a customer message. CSV sending and API access do not remove that window; any messaging outside it must meet Meta's applicable requirements.
Under our Messenger service, incoming messages are free. Outgoing agent replies, media and chatbot replies are charged per message when accepted for delivery.
Credits are separate from SMS and WhatsApp. Contact our team for account-specific rates and activation.
Pricing & credit details →Our team guides your Page administrator through connection and activation.
Use a public Facebook Page and have an administrator available for the connection session.
Select your Page and business through Facebook and approve the required permissions.
We activate the channel and apply your rates. Add credits to your Messenger balance.
Configure auto-replies, send a test enquiry to your Page, and check the inbox and reports.
Explore Messenger on either product website or contact Mobiweb for a guided setup.