Reduce waiting times, improve service flow, and enhance the customer experience with a cloud-based queue management system — with optional WhatsApp queue notifications so customers don't have to wait in line.
Two plans designed for different needs — both cloud-based with no hardware server required. View full pricing and plans at queuesystem.my.
Full-featured cloud queue system with TV display announcements, voice TTS, and real-time analytics. No server hardware needed — runs entirely in the cloud.
Everything in Cloud QMS, plus WhatsApp queue ticket notifications — customers are notified via WhatsApp when their turn is near, so they can wait anywhere without losing their spot.
Pricing available at queuesystem.my · Contact us for enterprise pricing →
Customer scans QR code or takes a queue ticket at reception. System issues a queue number and sends a WhatsApp confirmation (WhatsApp QMS).
Customer receives their queue number via WhatsApp. They can wait in their car, nearby cafe, or any comfortable spot — no need to stand in line.
When their turn is approaching, the system automatically sends a WhatsApp notification — giving them time to return to the counter.
Customer is served. After service, an optional WhatsApp survey is sent to collect satisfaction feedback — automatically.
QueueSystem.my is a complete cloud queue management platform — no additional hardware servers, no complicated setup, and no app download for customers.
Queue numbers displayed on TV screens with voice TTS announcements — customers know exactly when to approach.
Automatic WhatsApp messages when customer arrives and when their turn is near — eliminates physical waiting.
Customers scan a QR code to join the queue themselves — no staff intervention required at entry.
Define priority lanes for VIP customers, appointments, or special cases — configurable per counter.
Live view of queue length, average waiting time, service time per counter, and peak hour patterns.
Manage multiple service counters from one dashboard — assign staff, configure routing, and monitor all counters.
Automatic post-service satisfaction survey sent via WhatsApp — collect ratings and comments effortlessly.
Customers only need WhatsApp — no separate app download required. Works on any smartphone.
No server hardware required — the system runs in the cloud. Access admin portal from any browser.
Full historical reports on queue volume, waiting times, and staff performance — exportable for management review.
Role-based access for staff and managers — counter staff see their queue, managers see everything.
Our team handles setup, configuration, and staff training — you are operational within days.
Patient registration queue, specialist waiting, and pharmacy counter management.
Service counter queue for public-facing government departments and agencies.
Teller queue, loan application counters, and customer service management.
Student services, registration, finance, and academic counselling queues.
Workshop service bay queue and customer waiting management.
Customer service and consultation counter queue management.
Application submission and document collection counter queues.
Registration and exam check-in queue management.
Request a free demo — our team will walk you through the system and show you how WhatsApp QMS works for your environment.